For a refund, exchange or return you will need to send an email to firstname.lastname@example.org with the invoice number with a request for either a refund or exchange and we will email you a Return Authorisation Number (RAN).
Your returns should be sent back within 14 days after you receive your RAN. Returns outside the 14 day time frame maybe accepted at the discretion of Andrea & Joen Pty Ltd. Please send all items in one shipment so we can process the return quickly.
We advise that before removing the original tags and disposing of original packaging to check the item thoroughly upon delivery. We do not accept merchandise without original packaging. You have 14 days to return an item for exchange or refund.
Andrea & Joen Pty Ltd reserves the right to determine the eligibility of goods for returns this includes the condition of the item. This will be determined before it is accepted as a returned item. We need to have proof of purchase and all accessories, parts, original packaging and tags need to be returned.
Merchandise should be returned new, unused, unwashed, undamaged with original tags attached and in the original product packaging. Any items soiled, damaged or altered will not be accepted and will be sent back to the customer. All returns must have a Return Authorisation Number (RAN), unidentified returns may be returned to the sender.
Please send returns to:
Andrea & Joen
PO BOX 3149, Tamarama 2026 NSW Australia
All freight cost back to Andrea & Joen is the responsibility of the purchaser. Please make sure it is registered to avoid lost parcels and proof of return. All refunds and exchanges will not processed without informing Andrea & Joen beforehand.
If you have received a gift card from AndreaAndJoen.com you can exchange the item for a store credit to the value of the original purchase excluding shipping. The credit is valid for 1 year from date of issue. For returned gift cards you may have to pay any cost difference that is additional shipping, taxes and import duties.
All freight costs for returns, exchanges and refunds are the responsibility of the purchaser. Andrea & Joen do not cover freight costs for returns, exchanges and refund freight costs. Unless item that is a faulty item sent, ship for exchange is free of charge.
Please email email@example.com or call 612 8399 1818 with your return request and assistance.